IMAX Melbourne offers a range of accessible services and technologies to help make the IMAX experience accessible to as many people as possible.
PARKING
Accessible parking spaces are available on Level P2 of the Melbourne Museum carpark. Please be aware that our car park has a height restriction of 2.15m. Parking for vehicles over this limit is available on Rathdowne Street.
LIFTS
Lift access is available from the carpark to the Museum forecourt. A different lift, located to the right of the IMAX entrance provides access to the IMAX foyer. Accessible lifts are also available throughout IMAX and Melbourne Museum.
PUBLIC TRANSPORT
Tram: Tram route 86 or 96 to the corner of Nicholson and Gertrude Streets, or the free City Circle tram to Victoria Parade. Please visit the Yarra Trams website to assist with your access options.
Train: City Loop train to Parliament Station (lift access to Lonsdale Street). Please visit the Metro Trains website to assist with your access options. IMAX Melbourne is two blocks from Parliament Station.
Bus: Routes 250, 251 and 402 to Rathdowne Street.
BATHROOMS
An accessible all persons bathroom with a baby change table is available on the main foyer level at IMAX. Accessible bathrooms are located across all levels of Melbourne Museum, available during Museum operating hours (10am-5pm).
ACCESSIBLE SEATING
Wheelchair accessible spaces are availabe to be booked online. Just choose your ticket type and select a wheelchair space. If booking a wheelchair space along with a companion, select the Wheelchair and Companion ticket type and the wheelchair space on the seating chart, or call 9385 4241 for assistance.
COMPANION CARD
IMAX is proud to support Companion Card and offer a complimentary admission upon presentation of a valid companion card at the time of purchase. During peak periods we recommend booking in advance by selecting the Wheelchair and Companion ticket online, or by calling 9385 4241. If a wheelchair space is not required, you can select any available seating in the cinema.
DEAF / HARD OF HEARING
ASSISTED LISTENING
Hearing loop devices, suitable for hearing aid users, are available on request at the IMAX Candy Bar. It is recommended that users allow an extra 5 minutes prior to the session time for collection. Some form of identification may be required and held until the device is returned at the end of the film.
CLOSED CAPTIONING
A closed captioning (CC) system called Captiview is available for hearing impaired patrons. The device fits into the seat cup holder and displays the dialogue in text on the screen. The Captiview system can be used in any seat, however for comfort we recommend that customers do not use the system in the front 3 rows of the theatre.
Captiview devices are available from the IMAX Candy Bar. It is recommended that users allow an extra 5 minutes prior to the session time for collection. Instructions on how to use the system will be provided with the device. Some form of identification may be required and held until the device is returned at the end of the film.
Most films have closed captioning available, however please check the specific film information page for the CC symbol. Please contact us directly for clarification or further information about Captiview.
BLIND / LOW VISION
AUDIO DESCRIPTION
Audio description (AD) devices offer customers who are blind or have low vision a narration of what is happening visually on the screen. Most films have audio description available, however please check the specific film information page for the AD symbol.
Audio description devices are available from the IMAX Candy Bar. It is recommended that users allow an extra 5 minutes prior to the session time for collection. Instructions on how to use the system will be provided with the device. Some form of identification may be required and held until the device is returned at the end of the film.
GUIDE DOGS AND ASSISTANCE ANIMALS
Guide dogs and assistance animals are welcome at IMAX Melbourne. Please inform an IMAX staff member when you arrive to assist with your seating.
AUTISM FRIENDLY
IMAX is developing resources for families and teachers visiting with guests on the autism spectrum.